Have your say & ask the experts

tvmog

Both emails received and forwarded to relevant people.

Clare Newsome:

Hi; as Andrew details, we're on it., and thanks for your patience.

But just to clarify - you've had the first issue(s) of your subscription? Because of course that's what the DD is for, not the gift (which is free on top of the discounted sub). Just want to make sure you're getting your issues - would be good to know that bit's gone well so far
 

Hi Claire,

Yes I have received my 1st issue - that's all good.

Should I expect to get an email reply at any point after I have submitted my query?

I have plenty of headache tablets should you need to stock up

Thanks

just been sent this email from the haymarket@servicehelpline stating the following:

 "Dear Mr Dyer,
 
Thank you for your recent email regarding What Hi-Fi?
 
Unfortunately, we do not have any of the original cable in stock to be
able to send to you.
 
If you are not entirely satisfied with the alternative gift offered to
you, you are entitled to a partial refund for the remainder of your
subscription.
 
Please advise which you would prefer to receive.
 
Once again, we would like to apologise for the inconvenience that this
may have caused.
 
We look forward to hearing fromyou at your earliest convenience.
 
Kind Regards..."

I too have recieved 2 issues since my subscription and have to say that knowing that you are very well aware of this problem this response is starting to really annoy me.What i want to know is am i getting my free cable or not and WHEN!!!!.

Appreciate there have been issues with the post but this response is unacceptable now that everyone is well aware there is a problem.

Can someone please assist me with this matter as it is leaving a very bad taste in my mouth withh regard to your magazine.

michael dyer

As Clare so eloquently put it yesterday, 'Oh FFS'.

Michael, all I can do is apologise - we (ie Clare and I) don't physically post out the magazines or the gifts, but rely on another department within the organisation to do so.

They have been asked repeatedly not to send out this standard email to those we know are waiting for the cable, and Clare has been working hard with Angelina, our brand manager, to ensure we have enough cables to fulfill the outstanding orders.

Neither Clare nor I are in the office tomorrow, but I have asked Angelina to look into this and get our subscriptions people to sort it as a priority.

Yes, I know how bad this is making us look; and yes, I share your anger.

Hi,

a bit of progress to report. . . . .reply from subs dept...... 

Thank you for your recent email regarding your What Hi-Fi subscription.
 
I can confirm that we are now expecting a delivery of this cable. I have
added you to a waiting list to receive one of these cables when thay
come in to stock.
 
You will hear from us shortly, when we have despatched your gift.
 
Again, please accept our apologies for the inconvenience caused.

I thought I would be on the original list having subscribed when there were about 170 in stock...HOWEVER - given the news tonight which said 35,000,000 items stuck in the postal system, and the efforts to try and resolve the situation by the WHF staff - not least the editorial 'visible' face of the magazine who have borne the brunt of everybody's frustration.....I have come over all patient and will give it a while longer...as they say on Crimewatch - sleep well, things like this dont happen very often.

Goodnight!

Hi,

I have emailed twice now and posted here also without any joy so far.

How do I know if I'm on "the list"?

Should I expect some sort of contact with Customer Services?

Thanks

davidmcgu

Please email us at this address with your name, address and subscriber number, and we'll put some pressure on the subs people

Andrew,

I emailed as requested - thank you.

David

David

Received and forwarded.