Have your say & ask the experts

thanks andrew.
i have emailed you guys about the ongoing problems i,ve had too.

i too have received the same email and been offered a qed alternative.

hope you guys can help.

ifty raja.

iftyraja@hotmail.com

Andrew Everard:

whathifi@haymarket.com

i have emailed that address. andrew could you confirm to me if i am on the " should have got the chord cable list"  and that finally something will be done.

my details are

iftikhar raja

WHIF016476

thanks. 

i placed the order in late august!!!!

Andrew Everard:

I have passed on your details to our Brand Manager.

thankyou very much.

with you guys involved maybe we may get somewhere.

Andrew Everard:

And yes, avnutter, you're 'on the list'

Herr Flick I presume?

Oh Joy! A response!

Thank you for your recent email regarding What Hi-Fi.
 
Unfortunately it
appears that your Chord Active HDMI cable may have been
lost in transit, and
would need to be replaced, unfortunately we are
currently out of stock of the
Chord Active HDMI cable and are awaiting
further supplies. 
 
Please
keep us up-to-date as to whether you recieve your cable in the
mean
time.
 
Please accept our apologies for the delay and if we can be of
any
further assistance to you then please do not hesitate to contact
us
again.
 
Kind Regards...
 

Better than nothing and not the standard response that everyone seems to have been getting!

Dear Andrew/Claire,

Further to my post of 20/10/09, I am still also waiting for "a" cable. I subscribed on August 31st when you were supposed to have had the Chord Active in stock.  As you can read in my last post I reluctantly accepted an alternative Chord power lead as I was advised at the time there was no other alternative.  I now see that you are getting more in and sending them to those that should have had them.  I would therefore like to be added to the list.

As I still hadn't received anything by last Wednesday I called your subscriptions dept. again and was told that it had been picked for despatch the day before and would be despatched that day so should receive it soon but expect delays due to the postal strike.  I then queried if it was to be sent by courier I was told that some were an some not.  The guy then checked and I was told it was going by courier and that I should expect it on Saturday.  It is now Tuesday and nothing has been received yet.

I would appreciate it if you could look in to this.  If a 'replacement' has been sent and I receive it soon I would like to return it at your cost to be replaced by the Chord Active that I subscribed for.

I will e-mail you with my details.

Thank you.

And there was me thinking people subscribed for the magazine.

Will forward your mail when received...

Andrew Everard:

And there was me thinking people subscribed for the magazine.

 Ah, there's your mistake.

Just recieved the following from the subs dept

"Thank you for your email regarding What HiFi? Sound and Vision 

 I have checked your subscription, and although the gift was initially
despatched, it has not arrived. We are currently due to receive further
stock of the Chord HDMI cable, and as soon as this is available we shall
replace the product."

Thank you once again Clare and Andrew for your efforts on our behalf