Have your say & ask the experts

Two weeks time apparently - email received today which read 

I can confirm we will be receiving further stock of the cable within the next 2 weeks you will then be sent one immediately, we apologise for any inconvenience caused.

As another regular purchaser of WHF who took up a subscription in order to receive the Chord Active HDMI cable, I would be grateful if I could be added to the (growing!) list of subscribers who will receive one of the new batch you are expecting.

I too reluctantly accepted an alternative gift as the subscription department informed me that the one they originally sent was lost in transit, and they couldn't track it as it was sent through Royal Mail. As an early adopter of the subscription offer (not to mention a loyal WHF reader for years) I would be very grateful if I could be sent the Chord cable I was originally offered.

Many thanks in advance for working your magic... 

As above really. I also subscribed back in August I think it was, and was told that I was on the list for a cable once they got more stock. Got an email today to say that it must have got lost in transit and have been offered alternatives (CHORD SUPERSCREEN MAINS CABLE or QED PERFORMANCE HDMI 1M CABLE).

 I only really subscribed as the offer of the Chord Active was too good to turn down - are these now definitely out of stock? Not really sure whether I should just make do with one of the alternatives....

Many Thanks

 i wonder how many other people have been told they were lost in transit when asking what had happened to the chord hdmi lead they were should of been getting, i got this what seems to be standard email reply too.
 is it just me that gets the feeling they were never sent out, it seems they did'nt think so many people would be taking this offer up & now either hope people forget or try to offer them a cheaper item
 if royal mail have lost so many items why are they just letting it go so easy?

Don't suppose anyone's spotted a number of Chord Actives being sold on E-bay? just a thought...

I've not heard anything further incidentally, someone mentioned receiving an email saying it should be another 2 weeks, I don't think I've heard anything like that.

I did get my second issue yesterday though, which was nice...

If you've had confirmation you're getting a replacement Chord Active, you'll get one - just give the subs team time to clear the backlog.

This just in from them:

"Firstly, we'd like to apologise to anyone who has experienced a delay in receiving their free gift as part of their subscriber package. The recent Royal Mail strike has affected parcel post, therefore please be aware that even though your gift is likely to have been dispatched, it may not yet have arrived. Strikes have been taking place for several weeks now, so there is a backlog of post nationally that is waiting to be sorted.

In addition to this, we have recently undergone a warehouse move which has unfortunately impacted on the fulfilment of early orders. We'd like to reassure you that we have been doing everything we can in light of these issues to ensure that these problems don't occur again with future promotions, and that it was never our intention for these gifts to be delayed. 

We do state in our terms and conditions that all free gifts are subject to availability and that should we run out of gifts we may offer an alternative.  In this instance we have actually sent out more cables than we have had orders for so please be assured that this is not a case of us under-ordering for the promotion.  We are unable to order any further stock for this promotion so if your query has not been addressed to date please contact our customer service team to arrange a replacement gift. 

Telephone: 08456 777 813
Or email:whathifi@servicehelpline.co.uk

And to clarify further, last time we ran a Chord cable subs promotion, we got @300 orders. The team ordered in 375 cables for this most recent promotion, which was then topped up (at our request) by a further 60 to 435 cables. Once those 435 cables were accounted for, the replacement gift was offered, as per Terms and Conditions.

Hope this explains the situation further, and I can only apologise again on behalf of WHF for any delays and confusion.

 recieved this email again on the 4th november and yet again no word regarding my cable .is there anyone who confrim i will recieving my cable in the near future? i understand the postal issue but have been buying stuff from ebay lately and it is arriving very quickly so whats the problem.i have now recieved my 3rd issue and still this is not sorted.ps magazine is great , service is terrible.

regards,michael dyer

Dear Mr Dyer,
 
Thank you for your recent email regarding the whathifi.
 
I am able to confirm that we have received your enquiry, and are
currently investigating it. Once we have received the required
information we will contact you shortly.
 
If you require any further assistance in the meantime please do not
hesitate to contact me.
 
Kind regards
 
 
Grace Goodger
 
Email Response Team
What Hi-Fi magazine
T: +44 (0) 845 677 7813
F: +44 (0) 1795 414 555
www.whathifi.com

its been over 2 weeks and still no cable!!!!!

had my 3rd magazine .

very poor state of affairs.

Hold tight - seems they are being shipped as we speak.. recorded delivery this time..

I received a call yesterday saying that the cables are coming back in stock, being sent out recorded delivery and that I can expect it within 7 to 10 days..

Finally get to see for myself if better quality HDMI leads actually make a difference.

Mine arrived this morning by recorded delivery. Noticable improvement in picture quality and I had to reduce the brightness setting.

A huge thank you to Andrew and Clare for helping to sort all this out when many people in their position would have just washed their hands of it.

Replacement received today.  Excellent customer service, email 2 weeks ago, phone call yesterday, and arrived today, recorded.

Thanks What Hi Fi and customer service ! 

Really glad to hear the cables are now starting to arrive.

Thanks to everyone for your patience, and apologies again that it was such a kerfuffle to get sorted.

Hi folks,

My cable arrived today & I just wanted to say thanks to Clare & Andrew for their help in sorting it out.

My Sony BDP 360 will be opened on Xmas Day & the cable will be promptly attached.

Thanks again!!