Have your say & ask the experts

Hi All, I also subscribed via the phone and they confirmed that they had stock and i would get the cable in 35 days, all I have received so far is the confirmation letter, for now I’d be happy if the Mag turned up. Guessing it’s the good old postal system at its best.

Hoping I get the Mag and the Chord Active cable soon.

Andrew Everard:

Email received and forwarded to Angelina, kb.

 Thanks

I eagerly await mine as well, but nice to know it's not just me!

Clare Newsome:

I can only apologise on behalf of our external subscriptions agency, who really should have got back to you by now.

I escalated this thread within Haymarket, but our subscriptions manager is out until tomorrow.

Incredibly frustrating all round, i'm afraid- and certainly the last thing we want as a mag!

I'll see if there's anyone else who can help in our circ team.

Still no reply by phone or email but thank you again for getting in touch with them. Seems to be a troubled subscription office!

i subscribed to what hifi to as i noticed this offer, after i had stopped buying what hifi for around a year. i had been buying what hifi for well over 10 years until the end of last year, when i just started to notice it was getting less interesting to me sometimes. i found i was finding less in it to read. i got the feeling that the writing team was getting smaller & they had to cover more & more & push more issues out each year. i would spend hours reading each issue years ago but found i was done with it in a lot less time over the last couple of years, so i just gave up buying it.

so when i noticed this offer i thought give it another go at least i would get a nice lead out of it, so going to wait & see what turns up & to find out if what hifi was more fun to read again

I've been pestering our subs team for news - this just in:

"Thank you for bringing this to our attention.  We are currently in the
process of moving our promotional stock to a new warehouse which may
have delayed the delivery of your free gift.  Unfortunately we are
unable to respond to individual subscription queries on the forum but
please contact our customer service team on 08456 777 813 or email
whathifi@servicehelpline.co.uk for an update."
 

Incredibly frustrating, I know (we work damn hard getting the mag out, and sourcing great gifts, and want you to enjoy them)

I'll keep chasing for updates....

Thanks Clare, will pop them an email. 

Rich 

Likewise, but patience is a virtue......little to soon to panic - Im sure I read it would be 28 days ?

Dont think that has elapsed yet.

mickeycomms:

Im sure I read it would be 28 days ?

Just to clarify, the subs offer page states: "Please allow 35 days for delivery of your gift and first issue. The gift will be sent under separate cover from the magazine."

Sounds like everyone is subscribing for the magazine....

Clare Newsome:

I've been pestering our subs team for news - this just in:

"Thank you for bringing this to our attention.  We are currently in the
process of moving our promotional stock to a new warehouse which may
have delayed the delivery of your free gift.  Unfortunately we are
unable to respond to individual subscription queries on the forum but
please contact our customer service team on 08456 777 813 or email
whathifi@servicehelpline.co.uk for an update."
 

Incredibly frustrating, I know (we work damn hard getting the mag out, and sourcing great gifts, and want you to enjoy them)

I'll keep chasing for updates....

Hi Clare, emailed them on 28th but no response yet, have sent another from a different email address just in case. Fingers crossed!

 **UPDATE, Just had confirmation email from them that they will be back in touch within 3 days.

 Hi Claire..

 I'm unfortunately in the same boat as many here by the looks of it

 I did exactly as JTD did and subscribed for the mag for the new Chord HDMI cable on the very day it came through the door on the 15th of August. My current subscription was due to be renewed anyway. I Got confirmation email saying I'll be receiving the new subscription and the new Chord cable. Never got it. Infact I've not got anything. So I phoned up Haymarket a couple of weeks ago and they said firstly that for some reason it looks like someone there had mistakenly canceled my subscription!! they've put that right now..but I obviously complained and said that they need to send me the cable as I was most likely one of the first to take up the offer as I did it on the very day it came through the door. Even before it was in the shops. They then went away and came back a few moments later to say that it looks like a HDMI cable was labelled up to be sent out to me and that it may be delayed because of the postal strikes. hmmm..ok so they said to wait a couple of weeks for it. well the 2 weeks are now up and i've not got anything. really not happy

I actually told someone else about the offer and they applied on the 18th of august. They got the Chord mains cable instead like JTD did. Did anyone get the HDMI cable?!!

Can you please forward this on to Haymarket for me please? I'm going to contact them again but I don't have much confidence in getting anywhere. As far as I'm concerned I've got a confirmation email here telling me that I've got a Chord HDMI Active cable coming to me. There's no way they would have run out of the cable when they got my order. Not possible.

 Paul