The 2 times that I have used their on-line service I have had no problems. They do use a courier but if you are lucky like me to have good retired neighbours then just remember to fill in the all important - 'If not available then please try neighbours at .....' section during the ordering process.
As for prices on-line then some are hard to better, I just got a Pioneer DVR-LX70d recorder (500gb) for less than the 61d version which made it some £80 cheaper than anywhere else.
One thing to note is that as with many sites when you opt for the standard delivery it seems to be just as quick as paying the extra £15 for the 2-3 day. I ordered mine Saturday pm and my neighbours took delivery Tuesday pm - great saving !.
Pioneer PDP-428XD Plasma, Pioneer BDP LX-70A, Pioneer SC LX-81, Pioneer DVR LX-70D, SKY HD, MA Radius HD 225 (x3), MA Radius HD 180 (x2), REL R205 Sub & REL Quake Sub, Chord + QED Cables.