Have your say & ask the experts

I wanted to query the Cambridge Audio guys (or ladies) for more info regarding compatibility for using ceiling their speakers with one of their compact systems (Sonata / One - which were noted as being designed to work with the Sirocco speakers).

But try to get into their Customer Care System to log a question . 

I cannot register as it says my email address is already in use - which is possible as i may well have registered my 540C V2 with them - but cannot remember the details if this is so.  I cannot log in to their system as i dont remember what my password is, and nowhere can i find a link to request a password reminder or reset.

I will also not pay for an international phone call to them to try and sort it out!

So now all i can do is hope one of the kind forum members here have a suggestion; or maybe CA monitors the forum because it is more user friendly than their own website?

Hi,

We're sorry to read of your problem with the online support centre, and apologise for the inconvenience caused.

Please feel free to leave me a voicemail on +44 20 7551 5413, and I will call you back (let me know your time zone as I don't want to call you in the middle of the night!) or email me at info@cambridgeaudio.com

Many thanks,

Ben Beaumont

Cambridge Audio

Thanks Andrew and Ben.

 I have emailed Ben on the address provided.

Andrew Everard:

Thanks for the rapid response, Ben...

No problem.  Thanks for alerting us.

Just to let you know, since yesterday Cambridge Audio has responded by putting in place a password retrieval mechanism

JohnDuncan:

Wow. That would take me weeks.