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Faulty Roksan Kandy LIII amp - anyone else?

Last post Nov 19, 2009, 9:32 PM by tractorboy. (114 replies)
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Posted on Aug 17, 2009, 9:34 PM

293265

Re: Faulty Roksan Kandy LIII amp - anyone else?

Tell you what though, I'[ve just swapped out the Kandy for my Marantz PM6002 which has been taking a vacation in the spare room. It sounds.... absolutely terrible.

Shouldn't come as a surprise, I know, considering the price differential, but seriously, it sounds absolutely dire after living with the Kandy for a few months. All the detail has gone, and everything sounds decidely two-dimensional. I've questioned the wisdom of spending (by my standards) quite a lot on equipement, but now I know it really was worth every penny.

Having said that, the Marantz does at least work!

"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Aug 19, 2009, 10:46 PM

211402

Re: Faulty Roksan Kandy LIII amp - anyone else?

Yeah, my dad had the same problem with the same amp... Exactly the same thing by the way, as in you described it word for word.

 

Errrrm... Its upsetting really, because its a fantastic amplifier, but the companies products fail quite a bit. So he went for the cyrus kit instead. In fact the shop we bought the roksan amp and cd player from have officially stopped selling roksan kit, because apparently the shops had several returns on roksan products... I dunno what to say really, because the amp is a fantastic amp, but if they keep breaking its pointless...If you have the money try upgrading to the kandy 2 amp. Maybe they don't break like the others. 

Holmes is Material

Posted on Aug 19, 2009, 11:00 PM

211616

Re: Faulty Roksan Kandy LIII amp - anyone else?

what area do you live in, i live in leicester, so they may of sent several units in my or (our) area lol
Holmes is Material

Posted on Aug 20, 2009, 1:15 PM

294270

Re: Faulty Roksan Kandy LIII amp - anyone else?

My life is split between Nottingham and Leicester, although the amp, like Basshound's, was purchased from a shop in Birmingham.

"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Aug 20, 2009, 6:15 PM

294414

Re: Faulty Roksan Kandy LIII amp - anyone else?

Are you getting it sorted Tractorboy? Didn`t realise you got your amp from the same place as me,they must have had a faulty batch,no wonder they were reluctant to pay carriage costs if they`ve had a few returns,could add up to a right few quid.
Roksan Kandy Amp + CDP,Dali Ikon 6 Floorstanders,Qed XT400 Speaker cable,BK Electrics XLS300/PR Sub,Atacama Rack, Chord Chameleon Silver + I/C`s,Laptop->Airport Express->Modded Beresford TC7520 DAC

Posted on Aug 20, 2009, 7:31 PM

294529

Re: Faulty Roksan Kandy LIII amp - anyone else?

I have been in touch with Henley, who have been very good with communication. The boss has been away this week, however, so no progress yet.

I would have thought that in a case such as this, where there appears to be a manufacturing issue affecting a batch of units, that the manufacturer would be responsible for carriage though... Hope to see some progress tomorrow.
"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Aug 21, 2009, 11:10 AM

294553

Re: Faulty Roksan Kandy LIII amp - anyone else?

Henley have got back to me this morning and told me to contact the retailer....
"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Aug 21, 2009, 1:20 PM

294725

Re: Faulty Roksan Kandy LIII amp - anyone else?

tractorboy:
Henley have got back to me this morning and told me to contact the retailer....


....Who should be responsible for the collection of the unit (that's their job and why they make a profit). As soon as it's at the dealers then we take over and ensure all is dealt with correctly. In Basshounds instance we took over because he was having difficulty getting collection arranged, this should no longer be the case.

In any eventuality, we would never expect the customer to foot the bill for carriage.

If you experience any further difficulties then please do not hesitate to contact us.
It's all about music.

Posted on Sep 06, 2009, 10:18 AM

294725

Re: Faulty Roksan Kandy LIII amp - anyone else?

tractorboy:
Henley have got back to me this morning and told me to contact the retailer....


Did you get the amp sorted Tractorboy?
Roksan Kandy Amp + CDP,Dali Ikon 6 Floorstanders,Qed XT400 Speaker cable,BK Electrics XLS300/PR Sub,Atacama Rack, Chord Chameleon Silver + I/C`s,Laptop->Airport Express->Modded Beresford TC7520 DAC

Posted on Sep 06, 2009, 6:11 PM

301075

Re: Faulty Roksan Kandy LIII amp - anyone else?

Hi Basshound, Audio Affair had the amp picked up 2 weeks ago, so I'm hoping for some news soon.
"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Sep 06, 2009, 9:14 PM

301207

Re: Faulty Roksan Kandy LIII amp - anyone else?

tractorboy:
Hi Basshound, Audio Affair had the amp picked up 2 weeks ago, so I'm hoping for some news soon.


Yeah,I would b*****y think so.

Roksan Kandy Amp + CDP,Dali Ikon 6 Floorstanders,Qed XT400 Speaker cable,BK Electrics XLS300/PR Sub,Atacama Rack, Chord Chameleon Silver + I/C`s,Laptop->Airport Express->Modded Beresford TC7520 DAC

Posted on Sep 12, 2009, 12:43 AM

301277

Re: Faulty Roksan Kandy LIII amp - anyone else?

Still waiting...
"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Sep 12, 2009, 9:34 PM

303825

Re: Faulty Roksan Kandy LIII amp - anyone else?

tractorboy:
Still waiting...


This is simply not good enough,have you had any communication at all?
Roksan Kandy Amp + CDP,Dali Ikon 6 Floorstanders,Qed XT400 Speaker cable,BK Electrics XLS300/PR Sub,Atacama Rack, Chord Chameleon Silver + I/C`s,Laptop->Airport Express->Modded Beresford TC7520 DAC

Posted on Sep 12, 2009, 11:39 PM

304105

Re: Faulty Roksan Kandy LIII amp - anyone else?

I spoke to the retailer the other day, who said that the amp had to be sent back to them, then to Henley, then to Roksan, then be repaired, then be sent back to Henley, then be sent back to the retailer, then be sent back to me.

Pretty tortuous.

"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Sep 13, 2009, 9:12 AM

304139

Re: Faulty Roksan Kandy LIII amp - anyone else?

tractorboy:

I spoke to the retailer the other day, who said that the amp had to be sent back to them, then to Henley, then to Roksan, then be repaired, then be sent back to Henley, then be sent back to the retailer, then be sent back to me.

Pretty tortuous.



Seems a pretty long winded way of doing things,even so it is taking too much time IMO. I had my amp repaired and back with me in 7-8 days when dealing with Henley directly. Don`t think you or I will be visiting a certain East Midlands retailer again!
Roksan Kandy Amp + CDP,Dali Ikon 6 Floorstanders,Qed XT400 Speaker cable,BK Electrics XLS300/PR Sub,Atacama Rack, Chord Chameleon Silver + I/C`s,Laptop->Airport Express->Modded Beresford TC7520 DAC
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