Have your say & ask the experts

I seem to have developed a couple of problems with my amp / power amp.

I have a Roksan Kandy Mk 111 amp with a Roksan Kandy power amp driving my system. Just recently i have developed a buzzing coming through the speakers which gets louder as the amps warm up. I took the power amp out of the system and the buzzing vanished, I put it back and it returned. Any ideas as to what could be causing this.

Problem 2

The amp is left in standby mode all the time, sometimes when i switch it on and go to use the turntable there is no sound coming from the speakers. The only way I manage to get sound is to switch the amp off at the back and then back on ( I may have to do this a couple of times  ) This problem never happens when I play a cd or listen to the tuner. I dont think it's the turntable as I put this in another room and ran it on my old Cyrus 3 amp without any problems.

Is it time for a new amp?

Hi Basshound

I eventually emailed Roksan this week, who said they had dispatched the amp back to the retailer on Wednesday. The retailer then shipped it on Thursday and it was delivered on Friday... but unfortunately to the wrong address. It somehow ended up at my credit card billing address, 150 miles away.It is being picked up again on Monday, then I hope delivered to me next Friday, which will be nearly 5 weeks.

Needless to say, I am not a happy bunny.

tractorboy:

However, the whole experience has made me realise the value of buying local; I've just ordered some speakers... from the shop down the road.

Tractor, when do you get your new RXs?  Which ones did you get?

Hi Jaxwired, RX6 in walnut. They were ordered a week ago, but the dealer told me they might take "a while" due to it being a brand new model.

tractorboy:

Hi Basshound

I eventually emailed Roksan this week, who said they had dispatched the amp back to the retailer on Wednesday. The retailer then shipped it on Thursday and it was delivered on Friday... but unfortunately to the wrong address. It somehow ended up at my credit card billing address, 150 miles away.It is being picked up again on Monday, then I hope delivered to me next Friday, which will be nearly 5 weeks.

Needless to say, I am not a happy bunny.

Oh and i forgot to add ( as i noticed someone else had this problem too on this thread ) that I sometimes lose sound from the left channel.

My amp is a few years old now so I think i will just replace it.

Any suggestions?

brindlebullterrier:

Oh and i forgot to add ( as i noticed someone else had this problem too on this thread ) that I sometimes lose sound from the left channel.

My amp is a few years old now so I think i will just replace it.

Any suggestions?

What other equipment are you using, what budget have you got, and what kind of sound are you looking for?

tractorboy:

brindlebullterrier:

Oh and i forgot to add ( as i noticed someone else had this problem too on this thread ) that I sometimes lose sound from the left channel.

My amp is a few years old now so I think i will just replace it.

Any suggestions?

What other equipment are you using, what budget have you got, and what kind of sound are you looking for?

I have a Roksan Kandy cd player , Project Expression turntable and Monitor Audio Silver 8 floor standing speakers.

I have a budget of up to £1000 for a new amp.

I'm also considering upgrading the turntable as I listen to vinyl more than anything else ( 60's soul records ) and i will have a budget of up to £500 for that.

brindlebullterrier:

tractorboy:

brindlebullterrier:

Oh and i forgot to add ( as i noticed someone else had this problem too on this thread ) that I sometimes lose sound from the left channel.

My amp is a few years old now so I think i will just replace it.

Any suggestions?

What other equipment are you using, what budget have you got, and what kind of sound are you looking for?

I have a Roksan Kandy cd player , Project Expression turntable and Monitor Audio Silver 8 floor standing speakers.

I have a budget of up to £1000 for a new amp.

I'm also considering upgrading the turntable as I listen to vinyl more than anything else ( 60's soul records ) and i will have a budget of up to £500 for that.

tractorboy:

Hi Basshound

I eventually emailed Roksan this week, who said they had dispatched the amp back to the retailer on Wednesday. The retailer then shipped it on Thursday and it was delivered on Friday... but unfortunately to the wrong address. It somehow ended up at my credit card billing address, 150 miles away.It is being picked up again on Monday, then I hope delivered to me next Friday, which will be nearly 5 weeks.

Needless to say, I am not a happy bunny.

basshound:

Did you get the amp back yet?

Yup, it was delivered back on Friday, but I am not back at home until tomorrow, when I will check it over very carefully considering the long journey it appears to have been on.

Given that this was a warranty repair on a good quality amplifier, for what appears to be a known manufacturing issue, I would have expected all the parties involved to want this sorted ASAP to ensure customer satisfaction and goodwill. I must say that my experience in this case has been less than satsifactory, and I don't think anyone has showered themselves in glory as regards customer service.

So, the saga continues. I got back home today and unpacked the amp to find that it has been quite badly damaged - badly enough for me not to want to even try plugging it in to see if it actually works.

Because of the huge amount of faffing about which it has taken me to get to this stage, I have written to all three parties, Audio Affair, Henley designs and Roksan, to ask that they sort this out either by replacing the amp with a new one, or by giving me a full refund for both amp and the matching CD player - they were sold as one item as the double pack.

I've asked that this is sorted by the end of the week, since I'm sick and tired of the whole thing. I'll let you know how it ends.