Have your say & ask the experts

Ginder:

In my situation where i notice a lil clouding on a screen with no input in but not on any other input where im watchin anything, even credit screens seem to appear uniform black, but il check again to be sure. What should i do, exchange or keep? Will it get worse?

If its really bugging you mate i would get it exchanged

Saw on another forum that someone else also having problems with w4500,he has had 3 sets and all of them no good so they are getting a refund,all this faults with clouding just arent acceptable Sony !

From experience Ginder, I wouldn't bother exchanging it as it'll likely have the same problem - mine did. I'm going to keep mine. I can never watch a movie cinema style in a dark room cause of the bleeding in the corners (which I never do anyway) but in a bright room you can't notice it (my settings are pretty similar to the Cinema default with backlight never above 2) and to be fair - it does look impressive when doing its stuff though! Its just a product I'll never be completely in love with and will probably never buy Sony again.

Time to start saving the pennies for a 50" Pio.

Sorry to double post but has anyone else followed the instructions from Sony?

What are they on about with power saving to "Low or High"? The power Saving menu has Reduced Power, Standard Power, Picture Off. Was playing about with it last night but reduced power looks rubbish.

Am I looking in the right place for the settings or do you think Sony have just pinged out a standard response without even bothering to check their TVs?

Just an idea...

Amita - he actually ordered it from Amazon in the end. It's just arrived and he hasn't unpacked it yet - think he wants me to be there when he does (plus he won't have an HD source for a couple of weeks, and I think he wants to do the 'whole new system' reveal). I'll let you know how he gets on - it may be the weekend until I get the chance to help out!

bennyben:

That's unfair Rismondo. If anyone cares enough about the TV they are going to buy they will do a lot of research and will know about these issues. How can you criticise Whathifi when they have this massive thread going, which includes honest feedback from some of the editors. 

I am sorry if the comment came across as being harsh, I intended quite the opposite. I am extremely (and I mean: extremely) grateful to What Hi-Fi? for following this matter, and for pushing Sony to give an answer. As a matter of fact, they are the one hope that all the people who bought a W4500 set and are now out of pocket and angry have to obtain some satisfaction.

I do on the other hand blame Sony for their "not my problem" reply. The team of What Hi-Fi has been great in dealing with them, despite the fact that finding real problems with this series would put them in an awkward position, given their award. WHF has always worked in good faith, and it is that integrity that I trust. Because of that, if they find that the situation really is as bad as it would appear, I look forward to them giving Sony a sound beating. I would actually enjoy some of Sony's blood, given the mess they caused.

The matter is, there are a number of open questions, questions to which regular people cannot give an answer. Can I trust this brand? What if I buy a set and I cannot return it? Is this a real problem? Is Sony's answer satisfactory? I look to WHF for their expertise, knowing that they will be able to shed light on this sorry affair. What I would like to have now, most of all, is information, and WHF is in the unique position to find out.

Again, all we can do is to promise to keep this on our agenda. We've already discussed some ways to gather some more data on the matter, for example...

We have, as mentioned, also amended our reviews of both W4500 sets to link to the settings blog/this thread so no-one reading our reviews of the sets can be in any doubt of these potential issues.

However, I have to stress that apart from the examples on this and other online threads (not that i'm belittling them in ANY way; some of these examples are appalling and i'd send straight back to retail), we've yet to see a set that exhibits clouding when properly set up.

Clare Newsome:

Amita - he actually ordered it from Amazon in the end. It's just arrived and he hasn't unpacked it yet - think he wants me to be there when he does (plus he won't have an HD source for a couple of weeks, and I think he wants to do the 'whole new system' reveal). I'll let you know how he gets on - it may be the weekend until I get the chance to help out!

 

Cool, enjoy, I'll be interested to know how he gets on! Just to add a note of positivity to this thread, i've got the 40W4710 from JL - with the backlight turned up to max in a dark room, have luckily no sign of backlight bleed or clouding whether the set has been on for 5 minutes or 5 hours. 

hi amita

 can you tell us the date it was made and what country

Im on this forum daily, and have followed this post from the start, I often wonder how many users are actually the same person, they are just trying to back up there own point and create a number of different user accounts to do so,,  some high profile users may even employ this tactic,,, who knows,, but i THINK there is some of that going on here??

PINK MOON:

Im on this forum daily, and have followed this post from the start, I often wonder how many users are actually the same person, they are just trying to back up there own point and create a number of different user accounts to do so,,  some high profile users may even employ this tactic,,, who knows,, but i THINK there is some of that going on here??

Sorry, im not disputing the problem at all, just putting it out there,,,