What Hi Fi Sound and Vision

The world's No. 1 home entertainment buyers guide online

Join the Club

Latest Issue

Latest Issue

Have your say & ask the experts

Faulty Roksan Kandy LIII amp - anyone else?

Last post Dec 28, 2009, 9:49 PM by tractorboy. (116 replies)
Sort Posts:
Page 7 of 8 (117 items)   « First ... < Previous 4 5 6 7 8 Next >

Posted on Oct 04, 2009, 10:53 PM

313664

Re: Faulty Roksan Kandy LIII amp - anyone else?

hey tractorboy - sorry to hear about this PITA problem. I hope you get sorted out soon with a brand new K2.

My K2 developed a fault 2 weeks ago (circuit to left speaker went bust) and i sent it directly to Roksan. They acknowledged receipt on last Thursday morning (i sent via taxi company for quick delivery). They told me 72 hour turnaround time so that would be Monday evening or Tuesday morning. Also they made me pay for shipping it to them - not sure if this is common practice.  

ALAC via Foobar // CA DacMagic // Kandy K2 // Spendor A5 // SHB Coherence // Chord Odyssey2 // Grado SR60i // Clearer Audio Alpha mains // Tacima CS929

Posted on Oct 04, 2009, 11:01 PM

313668

Re: Faulty Roksan Kandy LIII amp - anyone else?

chainrock:
Also they made me pay for shipping it to them - not sure if this is common practice.  

I've been told it's the responsibility of the retailer to deal with shipping costs in the event of a warranty claim.

Pro - you don't have to pay anything.

Con - it takes longer, and with extra courier journeys (assuming the amp goes from you to the dealer, then from dealer to manufacturer and vice versa) there is more chance of something going wrong, e.g. the product getting damaged.

 

"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Oct 10, 2009, 1:08 PM

313672

Re: Faulty Roksan Kandy LIII amp - anyone else?

So here I am, yet again, sitting at home waiting for a courier. As morning ticks into afternoon, am I wasting my time at this point? Do couriers actually deliver on a Saturday afternoon or is it just morning?
"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Oct 10, 2009, 2:53 PM

316213

Re: Faulty Roksan Kandy LIII amp - anyone else?

any luck with delivery - did you contact them yesterday to check they had booked it in?

Posted on Oct 10, 2009, 4:02 PM

316263

Re: Faulty Roksan Kandy LIII amp - anyone else?

Nothing. I emailed them yesterday, no reply.
"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Oct 10, 2009, 6:28 PM

316298

Re: Faulty Roksan Kandy LIII amp - anyone else?

Well, I'm at a loss to know what to do.

Audio Affair have promised to replace the amp, but have failed to deliver it twice now. Henley have been onto them, but to no avail. Roksan either don't want to get involved or are not interested. Without counting, I think this has dragged on for 8 weeks now.

Any advice or suggestions?

"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Oct 10, 2009, 7:39 PM

316336

Re: Faulty Roksan Kandy LIII amp - anyone else?

Contact trading standards in Audio Affair's locality for advice. This service is disgraceful and your experiences have completely put me off ever contemplating a purchase from them.

If you don't feel ready to go quite so far write a formal letter giving them a specified time limit in which to contact you, arrange delivery of the K2, and actually complete that delivery before you take the matter further. Keep a copy of your letter and send it by Special Delivery so that you have proof they have received it. If I were you I wouldn't be pulling any punches now. The excuses only wash for so long.

Hope you get this sorted. Its awful when you have spent so much money on new hi-fi to end up in this situation.
Excited about receiving all the bits and putting the system together...

I work for a Sony Centre. All opinions stated here are my own.

Posted on Oct 12, 2009, 8:48 PM

316360

Re: Faulty Roksan Kandy LIII amp - anyone else?

Well, if you want something doing, sometimes you've just got to do it yourself, right? I got a train to Birmingham and picked it up myself. Job done.
"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Oct 12, 2009, 8:58 PM

317072

Re: Faulty Roksan Kandy LIII amp - anyone else?

tractorboy:
Well, if you want something doing, sometimes you've just got to do it yourself, right? I got a train to Birmingham and picked it up myself. Job done.


It shouldn't have been necessary but I think it was probably the only way to get this sorted. I really hope your shiny new K2 proves itself to be more reliable than your previous amp.

Glad you're sorted. Would be interesting to hear your thoughts on the K2 compared to the previous model.
Excited about receiving all the bits and putting the system together...

I work for a Sony Centre. All opinions stated here are my own.

Posted on Oct 12, 2009, 9:35 PM

317076

Re: Faulty Roksan Kandy LIII amp - anyone else?

Thanks Matt, yeah, ridiculous I know, but in the end it just seemed like the path of least resistance. I'll let the amp / my ears settle in for a couple of weeks and post up some impressions. It certainly sounds a lot different to the LIII out of the box though.
"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Oct 12, 2009, 10:00 PM

317092

Re: Faulty Roksan Kandy LIII amp - anyone else?

glad you got it sorted and got it home without breaking your back or being mugged - hope they paid for your train ticket

Posted on Oct 13, 2009, 10:11 PM

317107

Re: Faulty Roksan Kandy LIII amp - anyone else?

Glad you got it sorted Tractorboy even if you did have to basically do it yourself.See Roksan are now offering a 5 year warranty on their products.Wonder if this could have been prompted (in part anyway) by a certain thread on a certain hi-fi forum?!
Dell Laptop playing Apple Lossless->Airport Express->Modded Beresford TC7520 DAC->Roksan K2 Amp->Dali Ikon 6 Floorstanders,Chord Odyssey Speaker cable,BK Electrics XLS300/PR Sub,Atacama Rack, Chord Chameleon Silver + I/C`s,

Posted on Oct 13, 2009, 10:20 PM

317614

Re: Faulty Roksan Kandy LIII amp - anyone else?

basshound:
See Roksan are now offering a 5 year warranty on their products.

Yup, and many thanks to the always-helpful Catherine at Henley Designs for contacting me this morning to inform me of this and that my replacement amplifier  is covered by the 5 year warranty. Smile

"His skills are getting faster with Grandpa the master." - Jonas Brothers

Posted on Oct 14, 2009, 2:59 PM

317614

Re: Faulty Roksan Kandy LIII amp - anyone else?

basshound:
Glad you got it sorted Tractorboy even if you did have to basically do it yourself.See Roksan are now offering a 5 year warranty on their products.Wonder if this could have been prompted (in part anyway) by a certain thread on a certain hi-fi forum?!


The thread actually had no influence on the decision as it's something we've been considering for some time and were waiting for changes in international circumstances to provide the oppportunity for a global launch of the extended warranty. Just to note, this is also transferrable from owner to owner (within country of origin) as the warranty stays with the product. We have also decided to retrospectively cover all K2 products currently in the market to ensure loyal customers are not penalised.
It's all about music.

Posted on Oct 14, 2009, 3:03 PM

317618

Re: Faulty Roksan Kandy LIII amp - anyone else?

tractorboy:

basshound:
See Roksan are now offering a 5 year warranty on their products.

Yup, and many thanks to the always-helpful Catherine at Henley Designs for contacting me this morning to inform me of this and that my replacement amplifier  is covered by the 5 year warranty. Smile



I'm really glad this has been sorted and thanks for your comments regarding Catherine. She has worked extreemly hard behind the scenes to get this sorted. Thanks for appreciating our position as, legally, we have no jurestiction over the relationship between dealer and customer.
It's all about music.
Page 7 of 8 (117 items)   « First ... < Previous 4 5 6 7 8 Next >
Latest Issue
  • Fulfill your potential at Haymarket
  • Careers