Have your say & ask the experts

Clare/Andrew, Thanks for doing everything in your power to sort this out for everyone who hasn't received their cable.

How many more times?

Give us a "C",

Give us an "L"

Give us an "A"

Give us an "R"

Give us an "E" and what have you got?

Claire, apparently...

same problem here as all the other people so would appreciate a little help.

missing cable in the post and offered inferior product instead.sent an email refusing this offer and have not had a reply back regarding the matter.

can anyone help with regard to this matter.

regards, michael dyer

michael, tvmog

please email us with your address and if poss subscriber number, and we'll get out subs people to look into it

I haven't but I believe some people have.  Not helped by the postal strike and probably a large demand.

I got a mail a few days ago saying it would be 2 weeks.

I subscribed on 2-Sep btw.

barnsleydave

michael

email received and forwarded

Andrew Everard:

Big Aura

I have no idea why you have been sent that. Subscriptions know you are one of the readers we are trying to sort out with the Chord Active cable you should have got all along, and yet they seem to have sent you a standard email.

Leave it with us - we're working on it...

(with them, not you)

Hi,

How do you know if you're an the list?

I have emailed twice now & received no response - I would like to know if they have received my queries and are dealing with it. I know there's a postage strike & do take that into consideration but when I don't get replies from emails that's a little frustrating - especially as there was no delay in taking my DD from my bank account.

Thanks in advance
 

Hi; as Andrew details, we're on it., and thanks for your patience.

But just to clarify - you've had the first issue(s) of your subscription? Because of course that's what the DD is for, not the gift (which is free on top of the discounted sub). Just want to make sure you're getting your issues - would be good to know that bit's gone well so far
 

I've had my first issue, no problem (the awards issue). Cheers

Andrew Everard:

michael, tvmog

please email us with your address and if poss subscriber number, and we'll get out subs people to look into it

Many thanks Andrew. I'm sure this is something you and Claire could well do without. Details e mailed as requested. As mentioned in my e mail I subscribed online within minutes of Claire's posting that there were 174 cables remaining and had a confirmation e mail 1 hour after her post. This would be at about the same time as at least three other unhappy customers on this thread which leads me to suspect that the distribution of the available cables has probably been random and nothing to do with the order in which people subscribed.